SLEEP NINJAS 10 YEAR LIMITED MATTRESS WARRANTY
Your new Sleep Ninjas mattress is covered by a 10 year limited warranty (the “Mattress Warranty”).
A. Products Covered by this Limited Mattress Warranty
This limited Mattress Warranty extends to Sleep Ninjas branded mattresses (“Sleep Ninjas”) purchased directly from Sleep Ninjas or Sleep Ninjas authorized retailers. Mattresses are designed to work on a firm, solid-surface, on a bed base that includes center supports and that is structurally capable of supporting the weight of the Mattress and user(s). This Mattress Warranty does not cover your Product if you use it in a manner incompatible with that intended design.
B. Who this Mattress Warranty Extends To
This limited Mattress Warranty extends to the original purchaser of any Mattress. All Sleep Ninjas warranties, including any implied warranties, are valid only for the period of time the Mattress is owned by the original purchaser of the Mattress. The “original purchaser,” for the purposes of this Mattress Warranty, is the first purchaser of the Mattress from Sleep Ninjas or a Sleep Ninjas authorized retailer. Please retain a copy of your receipt as proof of purchase. All Sleep Ninjas limited warranties are not transferable.
C. Sleep Ninjas Limited Mattress Warranty and Responsibilities
Sleep Ninjas warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 10 years from the time your Mattress is purchased by you, when the Mattress is used normally for its intended purposes and on a bed base that includes center supports and that is structurally capable of supporting the weight of the Mattress and user(s).
D. What this Limited Mattress Warranty Covers
This limited Mattress Warranty applies to the following Defects:
(1) Deterioration causing the Mattress to have a visible indentation greater than one (1) inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and foundation. (2) Any physical flaw in the Mattress that causes the foam material to split or crack, despite normal usage and proper handling. (3) Any manufacturing defect in the zipper assembly of the Mattress Cover.
This limited Mattress Warranty does not cover the following:
(1.) A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress. (2) Comfort preference. (3) Physical abuse or damage to the structure and/or cover material, including but not limited to burns, cuts, tears, liquid damage, smoke damage, animal damage, or stains; provided, that the defect is caused by such abuse or damage. (4) Replacement of any non-defective pieces in the Sleep Ninjas sleep system (for example, if you purchase a mattress with multiple components and only one component is defective, then we will only replace the defective component). (5) Any mattress (whether manufactured by Sleep Ninjas or not) sold by resellers who are not authorized retailers. (6) Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, "factory seconds", or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
In the event of a Defect, Sleep Ninjas’ sole and exclusive liability and your sole remedy under this limited Mattress Warranty will be, at Sleep Ninjas’ option, to provide a repaired or replacement Mattress or Mattress Cover, subject to your fulfillment of “Your Responsibilities” below. Replacement Mattress Covers may be provided in a color different from the Mattress Cover you originally purchased.
E. Your Responsibilities
In the event of a Defect and in order to get the benefit of this limited Mattress Warranty, you must return your Mattresses or Mattress Cover to Sleep Ninjas and provide Sleep Ninjas with proof of the original date of purchase. Should shipping costs be required to return your Mattress, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited Mattress Warranty. If you wish to replace your Mattress with a more expensive Mattress (an “Upgrade Mattress”), then please e-mail Sleep Ninjas at the e-mail address set forth at the end of this limited Mattress Warranty. You will be required to pay the difference between the original purchase price of the Mattress and that of the Upgrade Mattress, plus the cost of any related additional system pieces necessary for such Upgrade Mattress. Sleep Ninjas will repair or replace (as applicable) and ship your Mattress or Upgrade Mattress back to you. You will be responsible for any shipping costs associated with shipping replaced or repaired Mattresses. Replaced or repaired Mattresses that are not Upgrade Mattresses are subject to the same limited Mattress Warranty as the original Mattress. For example, if you obtain a replaced or repaired Mattress that is the same style and price as the original Mattress, then the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress. If you purchase an Upgrade Mattress, then you obtain a new limited Mattress Warranty, and the warranty term will begin upon the purchase of the Upgrade Mattress.
F. Disclaimer, Limitation on Liability
TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL SLEEP NINJAS OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF SLEEP NINJAS HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. SLEEP NINJAS’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
G. Governing Law
This limited Mattress Warranty will be governed by the laws of the State of North Carolina.
PO Box 871
Troutman, NC 28166