HOW THE 90 NIGHT NINJA SLEEP TRIAL WORKS 

PURCHASE
Thank you for shopping with Sleep Ninjas! We intend to make this a great sleeping experience for you!

By selecting our mattress you recognized we offer 700% more engineered cooling capability and 33% more spinal support than any known competitor. For nearly 75 years, our family at Sleep Ninjas has been passionate when it comes to our customers sleeping comfortably at the lowest possible cost. 

That’s known as VALUE .

Sleep Ninjas mattresses use the best USA-made premium materials available, and we take exceptional pride in our attention to detail and fine craftsmanship.

Because we are so confident in our products, we stand behind the quality of our products. We want you to be confident too, so we offer our 90 Night Ninja Sleep Trial and a 10 year non-prorated warranty. Our return policy is designed to ensure you receive the best mattress that fits your specific sleep needs and provides you get a cooler and better night’s rest.

If you decide that your Sleep Ninjas mattress isn't right for you within 90 nights, our return process is easy. 

NO INCONVENIENT UPKEEP
In the old days, factories required a lot of work to keep the mattress in warranty such as flipping and rotating… but not at Sleep Ninjas!

After buying a new car you just drive it to get use to it. But, after getting your new mattress, don't worry about flipping or rotating. Allow the new foam technologies to do what they were designed to do: move your body heat away from you for deep, sound, and restful sleep; reduce tossing and turning so you wake up refreshed and rejuvenated; and support your spine and lower back from head-to-toe, allowing muscles to relax and circulation to improve. 

TIME TO ADJUST
Some people adjust to a new mattress faster than others. Sleep Ninjas mattresses use state-of-the-art cooling, fast response and high resilient foams that are engineered to conform to the weight and body temperature of a variety of sleepers.

It is important that you allow sufficient time for your mattress to adjust to your individual body shape and sleep positions. Just like fine shoes or an expensive recliner, your mattress gradually adapts to your individual profile with use and time. It increasingly conforms as the pressure-reducing comfort layers sense and respond to each sleeper’s personal profile. This customization is perfected after a short time of use.

Sleep on it for 45 nights, and if you don’t love your new mattress within the first 90 nights, we will work with you to address your concerns. It may take a short time for your body to adjust to a new mattress, and we are confident that by the end of those 45 days you will be well on your way to better sleep. 

FAIRNESS FOR EVERYONE
When it comes to returns we’re not like the others.

Every mattress company that offers "free" returns has already added the cost and profit of the estimated returns to the sale price. When 7% of customers (industry reported standard) return their mattresses, the customers that did not return their purchases paid for the 7% who did. In other words, they paid $300 or even more, than they should have.

This return scam is a major profit category as other mattress companies add additional ‘buffers’ and ‘cushions’ into their price for every customers when only about 7% or less actually return their products. This adds $300 or more (cost of mattress, shipping, handling, and advertising) to each of their final prices. That's $300 extra dollars their customers are paying for a "free" return policy. They hope you will embrace their ‘Love It or Leave it’ policy because they make millions deceiving you.

Sleep Ninjas will never charge you for another’s returns.

We strongly stand against this commonplace unethical trickery in the online mattress industry, and we promise you will never overpay for your mattress with Sleep Ninjas.

At Sleep Ninjas, nothing - repeat - NOTHING of this kind is pre-added into your cost of our quality mattress. That’s why we’re considered the VALUE source for excellent sleep.

And that’s why you always save at least $300 and gets more for your money compared to most every other online mattress seller.

Bottom line: Don't get tricked into paying more to get less by falling for this deceitful yet so common ‘shell game’ other mattress company’s play. Shop Sleep Ninjas with confidence. You are never overcharged! 

RETURN POLICY
At Sleep Ninjas, we are as passionate about providing you the best and coolest night’s sleep you have ever had.

We absolutely stand behind the quality of our products. After sleeping on your new Sleep Ninjas mattress for a full 45 nights, if you are not completely satisfied, contact us before the end of the 90 Night Ninja Sleep Trial period to arrange for the return.

And after your first 90 Nights, you can sleep soundly knowing you’re protected from product defects by our 10 Year Limited Warranty on mattresses.

If, after trying our mattress for 45 days, you are not completely satisfied with your purchase, you may simply call us for a Return Service Order (RSO) and we will begin processing your mattress return. You have from the 45th day to the 90th day to request a RSO number. The 90 day Sleep Ninja Sleep Trial begins when your mattress is delivered.

Contact the Sleep Ninjas Customer Service at (704) 508-1431 to obtain a Return Service Order (RSO) number before returning any product to us. To qualify, you must take the full 45 days to get allow the mattress to conform to your body. Note: We don’t accept RSO requests until after a full 45 day trial. 

TERMS AND CONDITIONS
Any permissible return under an applicable in-home trial policy or exchange policy must first be authorized by us. No unauthorized returns are allowed.

Your authorized return must be received by us within 30 days. While you can return your bed after 45 days Adjustment period and within the 90 Night Trial period, it must be clean and undamaged.

Sleep Ninjas or any service provider dispatched to pick up a mattress maintain the right to refuse a mattress for damage, stains, strong odors, or anything else that may make the mattress unusable to the receiving party.

You may only have one (1) mattress returned per household and/or shipping address.

Refunds will only be issued to the original Purchaser and original Payment method.

Any mattress that has been resold, gifted, or transported outside of the original shipping location is not eligible for return.

Your purchase receipt is mandatory so that you can present it to us if necessary.

This policy must be exercised directly with Sleep Ninjas no later than the 90th day following delivery of the Product for which you want a refund.

As noted above, our 90 Night Ninja Sleep Trial Policy applies only to original purchasers of genuine Sleep Ninjas Products who purchased their product(s) directly from the website at sleepninjas.com.

The 90 Night Ninja Sleep Trial Policy only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. Once your authorized return has been completely received by us in a good and sanitary condition, we will reimburse the purchase price of the items being returned less any return shipping, delivery, handling, or restocking fees.

Unauthorized returns will be destroyed with no refund or credit given.

You are responsible for the return shipping/delivery fees associated with returning to us.

Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer and does not qualify for this Return Policy. Please measure your bed frame or platform and make sure you order the correct size.

We reserve the reserve the right to NOT sell a mattress to a customer who has previously returned one.

If you refuse a delivered item and there is nothing wrong with the package, it will be returned to us and those refused orders will be subject to round trip shipping charges and a 20% handling/processing/restocking charge before a refund is issued.

Similarly, packages marked undeliverable due to absent recipients will also be subject to round trip shipping charges and a 20% handling/processing/restocking charge before a refund is issued.

We generally process orders within 24 hours after they are placed. If you need to change or cancel your order, please contact us by phone at (704) 508-1431 within this 24 hour period. Holidays and weekends may require earlier notification before we ship your mattress.

If you change your mind and want to cancel your order after it has already been shipped, you can refuse the delivery but you will be responsible for all shipping charges and applicable handling/restocking/processing and restocking fees.

Return shipping fees may apply if you took advantage of a free shipping offer. Regular shipping fees are $125 or less, depending upon distance.

Your authorized return must be received by us within 30 days after the required 45 day adjustment period. While you can return your bed for any reason within the 90 Night trial, by law it cannot will not be handled if it is not clean and undamaged. Sleep Ninjas or any service provider dispatched to pick up a mattress maintain the right to refuse a mattress for damage, stains, strong odors, or anything else that may make the mattress unusable to the receiving party.

You may only have one (1) mattress returned per household and/or shipping address.

Once your authorized return has been completely received by us in a good and sanitary condition, we will reimburse the purchase price of the items being returned less any return shipping, delivery, handling, or restocking fees.

Unauthorized returns will be destroyed with no refund or credit given.

You are responsible for the return shipping/delivery fees associated with returning or exchanging any product to us.

Refunds will be credited back to your account within two weeks.





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155 S. Eastway Drive
Troutman, NC 28166

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(704) 508-1431

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